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38 Opebi Rd, Opebi 100281, Ikeja, Lagos, Nigeria
INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Which card data is required for a purchase?
To purchase a product, you must enter the following card information:
- Card number;
- Expiration date;
- CVV/CVC code.
What is the procedure for canceling an order?
- Navigate to My Orders.
- To open the order card, choose the order you wish to cancel and click on it.
- Click the "Cancel order" button on the order card.
- Within 7-14 business days, you will get a refund for the canceled order.
What if my package is opened/tampered with?
If you feel that your package was opened/tampered with, please don't accept delivery. Would you please cancel the Order in My Orders? We will confirm your cancellation request.
When will I get a refund?
Within 7-14 days, the money will be sent to the account from which you made the payment.
This is owing to the fact that transaction processing timeframes vary between card processors and banks; from our end, the cancellation occurs promptly. If you have not received the money due to you for a refund after 14 days, please contact us and we will investigate.
When can I expect my order to arrive?
Sellers have 10 days to ship the package and provide us with a tracking number. If 10 days have elapsed and your order has not arrived, please contact us to obtain a refund.
It's possible that some orders will take longer to complete. We appreciate your patience and will do everything we can to deliver your things as soon as possible.
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